Case Study - Contract Cleaning - Manufacturing Plant/Head Office
In May 2009 we tendered for the cleaning provision offering a wide range of FM services to a very busy hydraulic manufacturing plant and head office.
The original brief was for each of the required services to be bespoke to the client’s requirements.
It was imperative to provide the most competitive and environmentally advantageous proposal possible for the site, which would encompass compliance with ISO 14001. This was not a problem as we always aim to supply and research the latest environmentally friendly products available.
Once our proposal had been agreed in principal the next challenge was in managing the transition of cleaning staff. We endeavored to introduce modifications to the shift patterns and working arrangements by working closely with our client making sure we adhered to their requirements and keeping within their budget and time frame.
Our commitment to our client is driven by the operations team who ensure the contract is fully compliant. Monthly audits are pre-arranged and completed along with regular communication between ourselves and our client. We also regularly communicate with the cleaners which is key to our successful partnership and developing our future business. This also incorporates regular training provided by our operations personnel and Health and Safety Officer. Input from our Health and Safety Department was imperative on this site due to the high risk areas within the industrial zones. Risk assessments have been completed and issued onto site, this provision included for full protective corporate uniform to be worn by our cleaning operatives working throughout the site.
Once the contract had been successfully set up our work does not stop there we are constantly looking at the ways of consolidating suppliers and streamlining our client’s requirements and expenditure.
This bespoke approach to each of our clients is what we like to think separates us from our competition.
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